Tengah Resident Skaichan Receives 100% Full Refund from SP Group for CCS Issues

Sharing an update from the Tengah CCS community - a resident known as skaichan has received an offer from SP Group for a 100% full refund plus house reinstatement after experiencing persistent issues with the centralised cooling system.

This information may be helpful for other residents who are currently navigating similar situations.

The Offer Details

After ongoing discussions, SP Group has offered:

• 100% full refund of CCS fees paid
• Full reinstatement of the house to its original condition

Skaichan has noted that the offer does not include additional compensation for other impacts, which is a point still under consideration.

What This Means for Residents

This case provides useful information for residents who may be experiencing CCS issues:

• A 100% refund option exists for cases with significant documented issues
• Residents can engage in discussions with SP Group about their individual situations
• Each case is likely assessed on its own merits

Community Feedback on CCS

Based on recent community discussions, residents have shared various experiences:

Billing Questions

• Some residents have questions about billing when units are not in use
• SP Group may be able to clarify how metering works for individual situations

Technical Issues

• Some units experience sounds that persist after maintenance
• SP Group has been conducting cleaning and inspections to address these

Service Considerations

• With a large user base, some residents have noted challenges with case continuity
• Keeping your own records of issues and visits can help when dealing with service providers

For Residents Experiencing Issues

If you have concerns about your CCS:

1. Keep records - Document dates, issues, and communications
2. Contact SP Group - Report issues through official channels
3. Ask questions - Inquire about your options including refund policies
4. Be patient but persistent - Resolution may take time
5. Connect with neighbours - Others may have useful experiences to share

Community Support

There are many residents, including elderly ones, who may not be aware of available options or how to navigate the process. If you know neighbours who are struggling with CCS issues, consider helping them understand their options or connecting them with resources.

Are you a Tengah resident with CCS experiences to share? Feel free to comment below - your input could help others in similar situations make informed decisions.