A 2-Year Documentation of Tengah CCS System Failures - 44+ Incidents
# A 2-Year Documentation of Tengah CCS System Failures - 44+ Incidents
This post documents the experience of a Tengah resident known online as **skaichan**, a professional photographer who has been dealing with ongoing issues with SP Group's centralised cooling system since December 2023. What started as "minor condensation" has evolved into **44+ documented incidents** of leaks, water damage, and system failures affecting his unit.
I'm sharing this information to help other residents identify similar issues, understand their rights, and connect with others who may be facing the same problems.
## TLDR - Key Points
- **44+ leak incidents** documented between Dec 2023 - Nov 2025
- **Significant water damage** to ceilings, walls, and flooring
- **5 major repair attempts** - all ultimately unsuccessful
- **Halloween 2024 "waterfall" incident** nearly damaged expensive photography equipment
- **SP Group offered only 50% refund** despite ongoing system failures
- **Ongoing battle since April 2024** for full closure and compensation
- **Personal impact**: Postponed marriage, income loss, health deterioration from stress
## Major Incident Timeline
### December 2023 - Initial Discovery
Right after collecting keys on **27 December 2023**, skaichan noticed condensation and water leaking from the CCS system. What should have been a joyful move-in quickly turned into a nightmare of constant monitoring and cleanup.
### January - March 2024 - Escalation Phase
Multiple leak incidents occurred, with water seeping through ceilings and walls. Initial reports to SP Group resulted in what skaichan describes as dismissive responses, treating this as "normal teething issues." The leaks persisted despite assurances.
### April - June 2024 - First Repair Attempts
SP Group contractors began repair attempts, including **PU foam injection** and other interventions. Unfortunately, these repairs proved ineffective - the leaks continued, and in some cases, conditions worsened after the "fixes."
The pattern became exhausting: report issue → wait for contractor → repair attempt → leak returns → repeat. Each cycle consumed time, disrupted skaichan's photography work, and eroded trust in the system.
### July - September 2024 - Recurring Problems
Despite multiple repair attempts, the fundamental issue remained unresolved. Water continued to appear, creating persistent dampness, staining, and structural concerns. The emotional toll of this endless cycle began affecting skaichan's health and relationships.
### October 2024 - Critical "Waterfall" Incident
On **Halloween night 2024**, a catastrophic leak occurred - essentially a "waterfall" of water cascading from the ceiling. This incident nearly destroyed skaichan's expensive photography equipment and professional workspace.
It was a terrifying moment that could have resulted in tens of thousands of dollars in equipment damage. Skaichan had to emergency relocate equipment at 11 PM while frantically placing buckets and towels to contain the deluge.
### November 2024 - Present: Compensation Disputes
After documenting 44+ incidents over nearly two years, SP Group offered a **50% refund** of the CCS fees paid. However, skaichan feels this is inadequate given:
- The system is fundamentally broken, not "50% broken"
- Personal and professional damages far exceed the fees paid
- Ongoing uncertainty about system reliability
- Need for accountability and proper resolution
The battle continues for full closure, proper compensation, and most importantly - a CCS system that actually works.
## Photo Documentation
Below are key images from skaichan's documentation of these issues:
### Image 1: Initial Condensation and Leaking
This shows the typical condensation and water damage pattern that appeared immediately after moving in. Water stains on ceiling surfaces and persistent moisture issues.
### Image 2: The Halloween "Waterfall" Incident
The catastrophic leak on Halloween 2024 that nearly destroyed skaichan's photography equipment. Water cascading from the ceiling like a waterfall.
### Image 3: Bucket Collection Reality
The daily reality of living with this issue - strategic bucket placement to catch water, constant monitoring, and disruption to normal life.
### Image 4: Failed Repair Attempts
Documentation of repair attempts that ultimately failed to resolve the underlying issues. PU foam injection and other interventions proved ineffective.
## Impact & Consequences
### Property Damage
- **Ceiling damage**: Persistent water stains, potential structural concerns from long-term moisture exposure
- **Wall deterioration**: Paint damage, wallpaper peeling, potential mold growth risks
- **Flooring concerns**: Water pooling during major leak events threatens flooring integrity
- **Long-term moisture damage**: Unknown extent of hidden damage within walls and ceiling cavities
### Financial Impact
- **Lost photography income**: Constant disruptions prevented skaichan from taking on assignments and client work
- **Potential property depreciation**: Concerns about resale value with documented water damage history
- **Time investment**: Hundreds of hours documenting, coordinating repairs, and dealing with SP Group
- **Opportunity costs**: Delayed life plans, postponed investments, stalled career progression
### Personal Toll
The emotional and physical cost has been devastating for skaichan and his family:
- **Marriage postponed**: They had to delay wedding plans due to the ongoing stress and financial uncertainty
- **Health deterioration**: Chronic stress led to sleep issues, anxiety, and physical health problems
- **Family strain**: The constant negativity and frustration affected relationships with loved ones
- **Social isolation**: Embarrassment about bringing guests to a home with visible water damage and buckets
**In skaichan's own words**: *"This entire saga has taken a massive toll on my life and work. I've been exhausted, my income has suffered, and I've had to put many plans on hold. It remains an ongoing battle since April 2024, for our dignity and for a full closure so that we can truly begin our lives."*
## Key Questions for Tengah Residents
If you're experiencing similar issues, skaichan would love to hear from you:
1. **Are you experiencing similar CCS issues?** Please share your experiences below - you're not alone
2. **What warranty coverage exists?** What are HDB's and SP Group's actual obligations to residents?
3. **Should residents accept the 50% refund offer?** Looking for community discussion on this
4. **Will this impact resale value?** Concerns about long-term property value implications
5. **What are the legal options?** Consumer protection, CASE, small claims - what avenues exist?
6. **Is anyone organizing collective action?** Strength in numbers for addressing systemic issues
## Why Skaichan Rejected the 50% Refund
SP Group's offer of a 50% refund doesn't address the core problems:
1. **Incomplete compensation**: The system is fundamentally broken, not "half broken" - why 50%?
2. **Unaccounted damages**: The refund doesn't cover personal losses, equipment risks, or health impacts
3. **No accountability**: Accepting feels like letting them off the hook for a defective system
4. **Precedent concerns**: What message does this send about acceptable service standards?
5. **Ongoing uncertainty**: Even after "repairs," there's no guarantee the system is truly fixed
Skaichan is standing firm on principle - residents deserve a **fully functional CCS system** or **full refund plus damages compensation**.
## Community Support
Skaichan has expressed gratitude for:
- **Fellow Tengah residents** who've shared their stories and offered moral support
- **Media coverage** that brought attention to this issue
- **Friends and family** who stood by him during this exhausting ordeal
- **Online community** for validation that his expectations are reasonable
Community support has made this more bearable when SP Group's responses felt dismissive.
## Call to Action
If you're a Tengah resident experiencing CCS issues:
- **Document everything**: Take photos, note dates, save all communications with SP Group
- **Report through official channels**: Log every incident with SP Group, even if they seem dismissive
- **Share your experience**: Comment below to connect with others - community strength matters
- **Know your rights**: Familiarize yourself with HDB warranty terms and consumer protection laws
- **Don't accept inadequate solutions**: You deserve a functioning system, not band-aid fixes
This is not just about one unit - it's about ensuring SP Group's CCS is reliable and safe for **all Tengah residents**. Residents paid for a modern, efficient cooling system, not endless leaks and stress.
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## Additional Resources
For the **complete timeline of 44+ incidents**, detailed FAQ section, and comprehensive photo gallery, visit skaichan's full documentation at: **https://skaichanphotography.com/articles/tengah-ccs**
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**Disclaimer**: All information presented is based on skaichan's personal experience and documentation from December 2023 to November 2025. Photos are authentic and unaltered. Readers are encouraged to form their own opinions and seek independent advice.
**Last Updated**: December 10, 2025
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*Have you experienced similar CCS issues? Are you a Tengah resident dealing with leaks? Please share your story in the comments below. Together we can push for accountability and proper solutions.*
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10 Dec 2025